December 6, 2023

NVT Health

Health Blog

5 Essential Technologies for Healthcare Marketing 

The world of technology is wide. Marketing professionals are using different techniques to develop and execute marketing campaigns. It takes a lot to have your message out there, and with the right technology, this may look like a walk in the park.

However, getting the right technology is not that easy. Here are some of the best technologies you can use to create an impactful healthcare marketing campaign:

1 – Customer Relationship Management (CRM)

A CRM is one of the essential technologies that any marketing professional should have. The best CRM software will assist you in integrating patient data from different sources. It makes it easy for you to build, optimize, and measure healthcare campaigns.

With the right CRM software, you can personalize your marketing content. You can create content that will reach a specific market segment. Reach out to customers in ways that enrich their engagements.

CRM goes beyond marketing – it improves customer services and encourages long-term relationships, which are good for your healthcare practice. You can find a CRM that integrates with other financial systems to facilitate a data-driven marketing strategy.

2 – Content Management System (CMS)

A CMS is software that you need to streamline healthcare marketing content. You can also integrate it with a CRM to create content that aligns well with the future brand guidelines. You can use a CMS to create a content calendar. This makes it easy to plan how to use your content; you can create a procedure for content reusability and repurposing.

3 – Marketing Automation 

Marketing automation is another platform that you need to have a successful healthcare marketing campaign. It allows you to automate the distribution of content to the right patient at the opportune time. You can also integrate marketing automation software into a CRM to personalize the customer journey.

This software is also useful in deploying repetitive communications like social media posts, email, and paid advertising campaigns.

4 – Call Tracking and Analytics 

Healthcare is one of the industries that consumers still prefer calls. Even with the growing usage of online scheduling, most people in the healthcare industry still prefer calls when making appointments, getting test results, and asking health questions. 

There is a lot of private information that healthcare providers share with patients. That is why healthcare providers must have call tracking and analytics to understand what is driving call volume. With the right call tracking software, you will know if patients are calling after clicking a Google listing or visiting your website.

5 – Chatbots and Live Chat

Chatbot and live chat are other useful technology any healthcare provider should have on their website. 

Most people go online when looking for information on different health concerns. When people visit your website they should have someone to talk to. This is where a live chat feature comes through for you. A chatbot will connect your patients to the relevant web page, documents, departments, or contact information they need.

Final Thoughts 

Using the right technology in Healthcare marketing production is one way of improving your results. Technology can help you improve patient experience, which translates to better profits.